Intake Coordinator/Customer Service
   
Extrakare is a leading local HME company with local management and ownership.  We are a respiratory-focused, full-line durable medical equipment provider. We are based in Norcross, GA and serve the following counties: Cherokee, Clayton, Cobb, Dekalb, Fayette, Forysth, Fulton, Gwinnett, Hall, Henry, Newton, Paulding & Rockdale.  We are a high-growth organization and seek candidates that thrive in a team-based environment.  In a market dominated by national providers, we are able to differentiate ourselves by being flexible and responsive to the needs of our patients, referral sources and employees.

In a market dominated by national providers, we are able to differentiate ourselves by being flexible and responsive to the needs of our patients, referral sources and employees.  In addition, for our ambulatory oxygen patients, we exclusively use Invacare’s Homefill II system.  This system allows ambulatory patients to fill their cylinders from their own oxygen concentrator.  Using this system, patients are happier and referrals sources prefer to send their patients to where they will be happiest!

The normal working hours for the position are 8:30 AM – 5:30 PM.  Occasional overtime and Saturday work is required.  This is a great opportunity to help shape our policies and procedures as we position ourselves for our next stage of growth.  Success in this position is measured based upon personal productivity and accuracy.  Candidates must successfully complete a pre-employment drug screen and criminal background investigation.  Candidates must be at least 21 years old when they apply for the position.  Candidates must have no visible tattoos or body piercing and hair must be neatly groomed.  Attire is business casual.

 The primary responsibilities in this position are:

• Take incoming calls and provide information about products and services offered.
• Review orders from referral sources to verify insurance eligibility.
• Verify insurance coverage.
• Enter orders into billing system including patient demographics, emergency contact information, clinical data, insurance policies and delivery directions.
• Confirm orders with patients.
• Verify inventory availability.
• Perform customer service duties by handling incoming calls about equipment pick-ups and service issues.
• Contact patients via telephone to verify compliance with sleep therapy products.

All candidates should have the following experiences:

• Associates or higher degree.
• Ability to multi-task.
• Basic understanding of computer skills to complete daily reports and create effective follow-up communications via mail and email.
• Must be able to pass a pre-employment drug screen.
• Must not be on the HHS List of Excluded Individuals as posted at http://exclusions.oig.hhs.gov/.

In addition to the job requirements above, the ideal candidate will also have the following preferred experiences:

• 2+ years experience in order intake.
• Managerial or supervisory experience.
• Bachelor or higher degree.

 

All full-time employees are eligible for benefits including health insurance.